Refund Policy

1) Scope and definitions

• Subscription: a recurring payment plan (weekly or yearly) that grants you a daily generation limit that resets at midnight UTC.
• Daily limit: the maximum number of generations you can create per day based on your subscription plan.
• Billing period: the duration of your subscription (1 week for weekly, 1 year for yearly).
• Generations: successful output attempts that count toward your daily limit. Failed attempts due to technical errors do not count.
• Satisfaction refund: a refund requested because you're unhappy with quality/results.
• Processing failure: an error on our side or our providers that prevents an output.

This Policy is part of our Terms of Service and applies to subscriptions purchased on myframe.ai.

2) Eligibility window

You can request a satisfaction refund within 7 days of your initial subscription payment. Refund eligibility applies only to your first billing period. Please contact us from your account email at contact@myframe.ai and include your subscription details and examples (see §7).

3) What we refund (and how)

3.1 Satisfaction refunds (quality issues)

• ≤20% usage of your total billing period allocation: Full refund of the subscription payment.
• 20–50% usage: Pro-rata refund based on unused days in your billing period.
• >50% usage: No refund (you've substantially used the service).
• Limit: one satisfaction refund per user per 12-month period.

Pro-rata example: You subscribe weekly for $7.99 (7 days, 20 generations/day = 140 total). You use 50 generations over 3 days (35.7% usage). If approved, refund = value of unused 4 days = $4.57.

3.2 Technical failures

If we cannot process an output due to a system or provider failure, the failed generation does not count toward your daily limit automatically. This happens regardless of the 7-day window.

3.3 Billing errors & unauthorized charges

We'll fully refund duplicate, fraudulent, or incorrect charges after investigation, irrespective of usage and the 7-day window.

4) Reasonable cooperation (helps us help you)

To diagnose quality issues and prevent abuse, we may ask for:

• 3–5 sample outputs you're unhappy with;
• the prompts/style settings used;
• a short note on what missed expectations (e.g., pose, likeness, artifacts).

Providing examples is required for satisfaction refunds (§3.1). It does not affect refunds for technical failures or billing errors.

5) Exclusions (no refund)

We do not refund subscription payments for:

• Disallowed content per the ToS (e.g., sexual content/nudity, sexualized minors, illegal content). Such generations still count toward your daily limit.
• Misuse of others' images without permission or violations of rights of publicity/privacy.
• Invalid inputs that don't meet our content/quality rules (e.g., extremely low-res, blocked formats).
• Abuse or attempts to extract our prompts/system instructions or to bypass rate limits.
• Third-party outages outside our control, beyond the exclusion from daily limits described in §3.2.
• Unused daily limits that were not used before the daily reset at midnight UTC.

6) Subscription renewals & cancellations

• Automatic renewal: Your subscription renews automatically at the end of each billing period unless you cancel. You can cancel anytime from your dashboard.
• Cancellation: When you cancel, your subscription remains active until the end of the current billing period. You won't be charged for future periods, but you won't receive a refund for the current period unless it qualifies under this refund policy.
• Promotional discounts: Pro-rata refunds are calculated on the effective price paid, not the regular price.

7) How to request a refund

Email contact@myframe.ai from your account email with:

1. Subscription ID and start date;
2. Number of generations used and on which days;
3. For satisfaction refunds: 3–5 example outputs + style settings and what went wrong.

We'll confirm receipt within 2 business days and aim to decide within 7 business days (complex cases may take longer; we'll keep you posted).

8) How we pay refunds

• Subscription refunds go to the original payment method via Stripe. Bank posting times vary (typically 5–10 business days after we process).

9) Fraud, abuse, and chargebacks

We may limit or deny cash refunds if there is suspected fraud, prior chargebacks, or policy violations. We keep logs and metadata (timestamps, IP, device) to investigate disputes. Filing a chargeback while a refund is in process can delay or void the refund.

10) Local consumer rights

Nothing in this Policy limits rights you may have under mandatory consumer law. For EU/EEA customers: by requesting immediate access to digital content at checkout, you may lose the statutory 14-day withdrawal right once delivery begins. Our satisfaction policy above still applies.

11) Changes to this Policy

We may update this Policy from time to time. Material changes will be communicated in-product or by email. Continued use after the effective date means you accept the updated Policy.

12) Contact

Chelodo B.V. – myframe
Email: contact@myframe.ai